Returns, Refunds & Shipping

You may request a return within 14 days of delivery for a refund. After we approve your return, send it back within 14 days of receiving our return instructions. To be eligible, the dryer must be unused, in its original condition, and returned in its original packaging with the concentrator nozzle, storage pouch, and any included materials.

We confirm your delivery date from the carrier tracking on your order. Change-of-mind returns requested after 14 days or for used items are not eligible. This does not affect claims for damaged, defective, or incorrect items or your rights under our limited warranty.

Email support@thetraveler.shop with your order number and the reason for your return. We will reply with return instructions and the address to ship to.

Please wait for our return instructions before sending anything back, so we can match your return to your order and process your refund without delay.

Once we receive and inspect your return, we issue your refund to the original payment method used at checkout through Shopify. You will receive an email when your refund is issued.

Approved refunds are issued within 5 business days after we receive and inspect your return. After we issue the refund, your bank or card issuer may take additional time, often 5 to 10 business days, to post the credit to your account.

If the original payment method is no longer available, we will work with you on an alternative permitted by Shopify, such as store credit.

If you are returning an order because you changed your mind, you are responsible for the cost of return shipping, and any original shipping charges are non-refundable. We recommend a tracked, insured service, since we cannot issue a refund for an item we do not receive.

If your order arrived damaged, defective, or incorrect, we cover return shipping and refund you in full, including any original shipping. See the section below.

We do not charge a restocking fee on eligible returns made within the 14-day window.

If your order arrives damaged, defective, or incorrect, contact us at support@thetraveler.shop within 7 days of delivery and include your order number and a few photos of the item and packaging.

We will make it right at no cost to you, with a replacement or a full refund, and we cover return shipping. Issues that appear after this window may be covered under our one-year limited warranty.

Some returns cannot be accepted. The following are examples of items we are unable to refund:

The fastest way to exchange an item, for example if it arrived damaged, is to request a replacement when you contact us. We will arrange a replacement of the same model, subject to availability.

We offer free standard shipping on every order within the United States, with no minimum. At launch we ship to U.S. customers only and do not offer international shipping.

We process and dispatch in-stock orders within 1-2 business days, Monday through Friday, excluding U.S. federal holidays. Standard shipping within the contiguous United States is estimated to take 3-5 business days after dispatch (4-7 business days total). Delivery outside the contiguous United States may take longer; consult the available estimate at checkout or contact us before ordering. Available shipping methods, carrier options, and estimated delivery times are shown at Shopify checkout and confirmed in your order confirmation email, which includes tracking once your order ships.

Delivery estimates are provided by the carrier and are not guaranteed. We are not responsible for carrier delays, but we are always happy to help you track down a package, so reach out if something looks stuck.

Risk of loss passes to you when the carrier delivers your order to the address you provided. Please make sure your shipping address is correct at checkout, as we cannot reroute a package once it is on its way.

If your tracking shows delivered but you cannot find your package, or if it arrives damaged, contact us at support@thetraveler.shop and we will help resolve it, including filing a carrier claim where appropriate.